Terms of Service

1. Permitted Uses

You may use our services for lawful business purposes related to:

• Inquiring about Thai tea sourcing and procurement services
• Exploring tea garden experience development opportunities
• Seeking market entry consulting for Southeast Asian tea markets
• Learning about Northern Thailand's tea industry and culture
• Engaging with our team for legitimate business discussions

2. Prohibited Uses

You agree not to use our services for any unlawful purpose or in any way that:

• Violates any local, national, or international law or regulation
• Infringes upon intellectual property rights of others
• Transmits harmful code, viruses, or malicious software
• Attempts to gain unauthorized access to our systems or networks
• Harasses, threatens, or discriminates against any person
• Impersonates another person or entity
• Interferes with or disrupts our services or servers
• Collects user information without consent
• Engages in any fraudulent or deceptive practices

3. Service Access Requirements

To access certain features of our services, you may need to provide accurate contact information, maintain the confidentiality of any account credentials, notify us immediately of unauthorized access, and accept responsibility for all activities under your account. We reserve the right to refuse service or terminate access for violation of these terms.

4. Fair Usage Guidelines

We expect all users to engage with our services in good faith for legitimate business purposes. Excessive automated requests, attempts to overwhelm our systems, or misuse of our contact channels may result in restricted access. We aim to provide equitable service to all clients while maintaining system integrity.

1. Service Uptime and Maintenance

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to scheduled maintenance, system upgrades, emergency repairs, or circumstances beyond our control. We will attempt to provide advance notice of scheduled maintenance when feasible.

2. Feature Availability

Service features may vary based on your location, the specific services you engage, and current business operations. We do not guarantee that any particular feature will remain available indefinitely. Some services may require additional agreements or may be subject to availability of our tea-making partners.

3. Geographic Restrictions

Our primary service area is Northern Thailand, specifically Chiang Rai and Chiang Mai provinces. While we work with international clients, certain services may have geographic limitations based on practical considerations like logistics, regulations, or partner availability. We will clearly communicate any geographic restrictions during initial discussions.

4. Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes adding or removing features, changing service offerings, adjusting pricing structures, or modifying access requirements. Material changes to existing service agreements will be communicated to affected clients directly.

5. Third-Party Dependencies

Some of our services depend on relationships with tea-making families, logistics providers, and local authorities. Service availability may be affected by factors outside our direct control, including agricultural cycles, weather conditions, regulatory changes, or partner availability. We will communicate any such limitations transparently.